Returns, Refunds & Cancellation

1. When we replace or refund an item

This policy covers orders placed on this website or through our customer care. These orders are sold by Gupta Homoeo Pharmacy, and "we" and "us" in this policy mean Gupta Homoeo Pharmacy.

We will replace or refund an item if:

• it arrives damaged — for example, a crushed pack, a broken seal or a leaking bottle
• it is defective — the product itself is faulty
• it has passed the expiry date printed on the pack
• it is not what you ordered, or it is missing from your parcel

2. What we cannot take back

For safety and hygiene, we cannot take back:

• products that have been opened or used, except as section 3 explains
• products you no longer want, or ordered by mistake
• problems reported more than 48 hours after delivery
• products damaged after delivery, or stored or used against the directions on the label

3. If you find a fault after opening

Some faults only show once a pack is opened. If that happens, stop using the product, keep it with all its packaging, and tell us within 48 hours of delivery. We treat it as a defective item.

4. How to report a problem

Within 48 hours of delivery:

1. Call customer care on 98913 33073 (Monday to Saturday, 10 am to 6 pm), or write to us at admin@3gglobe.com.
2. Give your order number, and the name and phone number on the order.
3. Send a clear photo of the product and its packaging. For an expired item, show the expiry date. For a wrong item, show the label.
4. Keep the product and its packaging until we have resolved the problem.

If you call, we will tell you where to send the photo.

5. What happens next

• We check your photo and tell you whether your return is approved.
• If we need the item back, we arrange a pickup or tell you how to send it. Returning it costs you nothing.
• You choose: a replacement or a full refund. If the product is out of stock, we refund you.

6. Cancelling an order

• You can cancel free of charge until your order is dispatched. Call customer care or write to us with your order number.
• Once your order has been dispatched, it can no longer be cancelled.
• We may cancel an order ourselves, for example if a product is out of stock, a price was shown wrongly, or we cannot deliver to your address. If we do, we tell you and refund everything you paid.

7. Refunds

• For Cash on Delivery orders, we refund by bank transfer or UPI within 5–7 working days of approval, once you have given us your bank details or UPI ID.
• When a whole order is cancelled, or arrives damaged, defective, expired or wrong, your refund is everything you paid. Delivery and Cash on Delivery are free, so there is no charge to keep back.
• We let you know when your refund has been sent.

8. Warranty

Our products do not carry a warranty or guarantee beyond what is printed on the pack. If a product is faulty, this policy is how we put it right.